Please read and follow these instructions before attempting to return
merchandise you have purchased from Specialty Lamp:

All returns require a Return Authorization Number (RMA). Products returned without an authorization number will be refused.

Defective merchandise will be exchanged for identical items up to 21 days after purchase. Defective product must be returned with the original packaging material and box in good condition. Please include a description of the problem experienced. Replacement products will be shipped or a credit/refund issued only after the return and evaluation of the defective merchandise.

Non-defective product returns will be subject to a 20% restocking fee. Items must be returned complete and in their original packaging. Consumables including light bulbs are non-returnable.

Shipping charges are non-refundable. Returns should be shipped prepaid, no COD or freight collect shipments will be accepted, and no call tags will be issued.

Units serviced or replaced under warranty will be return shipped to you at our expense. 

Ordering
Minimum order is $50. Orders which fail to meet the minimum requirement may be refused or subject to a $5.00 small order service charge at our discretion.

Payment
Payments may be made by check, cash, money order, or major credit card including Visa, Master Card, American Express, and Discover. Terms are available with approved credit.

Checks
Purchases prepaid using a company or personal check may be delayed a minimum of 10 days (or longer if necessary) to guarantee funds have been paid to us by the issuing bank or financial institution. Overnight, express, or rush shipments are not available for merchandise pre-paid by check.

Return check charge
A $20(US) handling fee will apply to any and all checks returned unpaid for any reason. Specialty Lamp reserves the right to rescind any contract offer, delay shipment, or restrict payment options where any checks presented for deposit are returned for insufficient funds.

Credit Card Information
Personal identifying information and credit card numbers you submit while using our online shopping cart is used solely for the purpose of servicing and fulfilling your order. We do not compile and store this information, trade, sell or otherwise disseminate this information to any third party.